A Techshin Partners product

Techshin Map.

Every agent doing work in your business sits with someone. Techshin Map is a structured governance process for working through every position, role, task, and AI agent in your business and recording who owns each one. So when the board asks you can answer. When someone leaves nothing is orphaned. When AI does the work you still carry the accountability.

For CEOs, boards, operations leaders, and technology teams

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Techshin Map is available to Techshin Partners clients. Start with a conversation.

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You cannot govern what you cannot see. And right now most businesses cannot see their AI.

Agents are doing real work. Nobody knows who approved them. Nobody knows who is accountable if something goes wrong.

AI agents are already inside your business. Some you know about. Some you do not. They are running inside your CRM, your finance system, your inbox, your scheduling, your customer service. Some were approved properly. Some were not. Most are not visible in the structure of the organisation. Most have no named human overseer on record.

When something goes wrong and a board, regulator, insurer, or court asks who was responsible for that agent and what it was authorised to do, the business needs an answer. You cannot point at the AI. You cannot say nobody approved it. You cannot say you did not know it was there. Techshin Map gives you the structure and the process to build that answer before you need it.

The problem

AI will not fix weak operating discipline.
It will expose it.

If processes are unclear, AI accelerates the confusion. If ownership is unclear, AI creates accountability gaps. If there is no record of who approved what, nobody can answer the hard questions when they arrive.

Most organisations are approaching AI from the wrong starting point. They begin with tools, pilots, and productivity promises. The starting point is not the tool. The starting point is knowing who is responsible for the work the tool is doing.

You cannot swear an AI into court. Someone has to own what it does.

Techshin MAP network visualizer showing AI ecosystem connections
The platform

See what governance looks like from the inside.

Live org chart, registers, visualizer, sprint board, document vault — the full governance environment your leadership team can actually see and act on.

Explore the full platform →
02. The structure

Four layers. One accountability chain.

The mapping process works through four layers. Nothing floats. Everything traces back to a human who is accountable for it. An agent replaces a task. Not a role. Not a position. A task. But the chain from that task to a named human never breaks.

The process works through four layers deliberately. Your leadership team sits down and works through each position. The roles inside it. The tasks inside each role. And for every task the question is asked. Is this done by a human. Is it automated. Is it augmented by AI. Or is it fully agentic. Every answer is recorded and owned.

When all the tasks inside a role are handled by agents, that role no longer needs a doer. It only needs a director. When all the roles inside a position reach that point, the position itself transforms. From doing to directing. The process shows you when that threshold is approaching before it catches anyone by surprise.

A tool is just a tool. A workflow is tools connected. The moment that workflow attaches to a real task inside a real role inside a real position it becomes an agent. That is when it must be named. That is when a human overseer must be assigned. That is when the decision gets logged.

01
Position
The person in the org. Mary Chen. Customer Service Manager. Reports to Head of Operations. The human the accountability chain ultimately lands on.
HUMAN OWNER
02
Role
The actual responsibilities inside that position. Not the job title. The real work. Complaint Resolution. Team Management. Performance Reporting.
RESPONSIBILITY AREA
03
Task
The specific repeatable work inside each role. Each task is classified. Automate. Augment. Agentic. Or human led. This is where AI enters the picture.
CLASSIFIED HERE
04
Agent
Named. Approved tools attached. Human overseer assigned. Visible in the map. The task sits with the agent. The agent sits with Mary. Mary sits with the business.
SITS WITH MARY
The orphaned task risk
An agent doing real work with no named owner, no approved tool list, no decision log, and no overseer is a governance gap. The mapping process surfaces every one of them.
The AAA classification model
Stage 01
Automate
A defined task inside a known process. The agent completes the work and waits for human input, approval, or the next instruction. Lowest governance burden. Highest repeatability.
Stage 02
Augment
The human stays in the task. AI helps them move faster, decide better, produce more. The person and the agent work together. Human judgment remains essential throughout.
Stage 03
Agentic
The person in the middle is skipped. The agent operates toward a goal without constant human prompting. Named overseer mandatory. Appears in the map. Highest governance burden.
03. Decision register

Every decision logged. Every successor informed.

When someone moves a task to an agent that decision is recorded. Who made it. When. Why. What the agent is authorised to do. Who oversees it. When someone new takes a position they see every decision they now carry. The chain never breaks even when people leave.

It is great to walk into a new position and find the AI handles most of the work. But what you are also walking into is accountability for every decision made before you arrived. Most people have no idea what that means until something goes wrong.

When a new person takes a position, Techshin Map shows them every active agent decision they now carry. They must review each one. Acknowledge it. Or escalate it to the person above them for review. The chain of accountability never breaks even when people leave.

When a board, regulator, insurer, or court asks who approved this agent and who was accountable for it, the answer has to come from a human. That human needs to show a decision log proving they understood what they were responsible for. Techshin Map creates that log automatically as every decision is made.

Succession review required

James Harlow has taken the Customer Service Manager position. There are 6 active agent decisions made by the previous holder that John now carries accountability for. Review required.

Task Sits with Decided by Status
Complaint triage and priority scoring
Role: Complaint Resolution
CS Triage Agent · overseen by James
Mary Chen
14 Mar 2026
Pending review
Weekly satisfaction report
Role: Performance Reporting
Reporting Agent · overseen by James
Mary Chen
02 Feb 2026
Pending review
Escalation decision on high value complaints
Role: Complaint Resolution
James Harlow · human led
Mary Chen
14 Mar 2026
Acknowledged
Invoice reconciliation
Role: Financial Processing
No owner assigned
Unknown
Governance gap
04. Who it is for

Three reasons businesses map right now.

Different entry points. Same product. Same outcome. Every agent visible. Every responsibility owned. Every decision logged.

Use case 01 · Build it right
Set up AI governance before the mess happens
You are bringing AI into the business and want to do it properly. Map the responsibilities first. Name the owners. Log every decision as you go. Build the structure that lets AI create value safely and responsibly.
CEO · Ops Lead · Technology Leader
Use case 02 · Fix the mess
AI is already everywhere and nobody knows what is doing what
Agents are running in your CRM, your finance system, your inbox. Some approved. Some not. Some owned. Some not. Map the landscape fast. Surface the orphaned tasks. Assign the overseers. Get back in control.
CEO · CFO · Risk and Compliance
Use case 03 · Prove it to someone
Show the board, the investor, or the acquirer the full picture
M&A due diligence. Board reporting. Insurance assessment. Regulatory review. A structured exportable picture of every agent, what it does, who approved it, and who carries accountability for it.
Board · M&A Teams · Insurers · Regulators
How Techshin Map connects to the AI Framing Sprint

Techshin Map makes the problem visible. The AI Framing Sprint builds the structure to fix it properly. When a business maps their organisation and sees the governance gaps clearly for the first time, the next step is building the GEM Blueprint operating model and SOAP foundation that the map operates within. The two work together naturally.

Learn about the AI Framing Sprint ↗
05. Get started

Available to Techshin Partners clients.

Techshin Map is a governance process included in the AI Framing Sprint and in monthly Techshin Partners engagements. It is not available as a standalone subscription. The process only makes full sense inside the structure of an engagement where GEM Blueprint and SOAP provide the foundation. That is by design.

Techshin Map sits inside the engagement. When you are in the AI Framing Sprint, the mapping process is how you build and document the governance picture of your organisation. When you are in a monthly retainer engagement, the map grows and is maintained as the engagement progresses and new agents enter the business.

The process does not work in isolation. It works because the engagement provides the context. GEM Blueprint gives the operating model. SOAP gives the foundation. The AI Framing Sprint builds both. Techshin Map records the result and keeps it live and exportable.

If you are not yet a Techshin Partners client the place to start is a thirty minute conversation. No cost. No pitch. We confirm fit and scope. If we are not the right fit we will say so on the call.

Included in the AI Framing Sprint
Techshin Map is built into the AI Framing Sprint engagement. You map your organisation as part of the six week process. The output is yours to keep. Remote from AUD $18,000. Onsite from AUD $30,000.
Included in monthly engagements
Clients on monthly Techshin Partners retainers have ongoing access to Techshin Map. The map grows and updates as the engagement progresses and new agents enter the business. From AUD $7,000 per month.
Not available standalone
Techshin Map is not available as a standalone subscription. The governance process works because the engagement provides the context and the methodology. Start with a conversation to understand which engagement fits.
Who you are working with
Timothy Hitchens, Managing Partner. Six CTO appointments managing teams across more than ten countries. Nearly seven years at AWS responsible for Asia Pacific and Japan. Forty years as a technologist. Built on fifteen years of research across more than eighty technology organisations.
Same people. Same budget. Different results.

Your agents are already doing real work.
Do you know who owns them?

Techshin Map is available to Techshin Partners clients. Start with a thirty minute conversation. No cost. No pitch. We confirm fit and scope. If we are not the right fit we will say so on the call.

Start the conversation

Want to understand the operating model first?

See the AI Framing Sprint ↗